How to report a problem

We want you to be happy with everything we do. But if something's gone wrong or you have a problem with our service, please complete the form below and forward it to us. We will respond as quickly as we can.

However, if your problem is urgent – especially with regard to issues such as blockages,  flooding, leaks and broken manhole covers – please call our 24 Hour Emergency Helpline on 0333 3208 656 .