How to report a problem

If you think you may have a leak please click here for more advice  - How to detect a leak.

However, if your problem is urgent – especially with regard to issues such as blockages,  flooding, leaks and broken manhole covers – please call Monday - Friday 8:30am - 4:00pm call 01869 238200 / Out of these hours call 07377 402645.

Confused about who should be fixing your leak?
You’re responsible for fixing leaks within your property boundary. This includes internal plumbing (eg: toilets) and the supply pipe under your garden or driveway.
If you rent your property, your landlord is responsible for fixing leaks.
Note: If you don't fix your leak within four weeks: Under Section 75 of the Water Industry Act 1991, Thames Water may charge you for the repairs.
In an emergency, you may need to turn off your supply until the leak has been repaired. 
For more information see : https://www.thameswater.co.uk/help/water-and-waste-help/leaks/leaks-at-home