Problems paying? We can help

If you're having problems paying your bill, please do let us know because the chances are we can help you or recommend somebody that can. Here are some options:

Better managing your payments

You could make budgeting easier by paying us via Standing Order and spreading your bills over 12 months.

Reducing your water use and the money you spend with us

Having a water meter fitted or using some simple water saving devices are the easiest ways to reduce your bills.

Worried about your finances and debt in general?

There are independent and expert professionals you can contact who can help you to better manage your money. These services are generally non-profits, charities or government funded and are therefore free to use - do not accept help from any organisation that attempts to charge you for their advice or assistance. Try debt charity StepChange or your local Citizen's Advice Bureau.

County Water Sewerage Support

This scheme is aimed at County Water customers whose sewage bill is more than 2.5% of their income. This is typically a net household income less than £12,000 p.a. For an average bill of approximately £320 p.a. If you are eligible, you will receive a 50% discount on your bill. The discount will take effect from the beginning of the charge period in which the application is approved. Your eligibility status will be reviewed annually. Form for help with bills County Water Sewerage Support.

WaterSure

WaterSure is an alternative tariff option that is offered to household metered customers who meet a specific criteria. The tariff ensures that your metered bill is capped at a fixed annual charge.
The WaterSure Tariff will take effect from the beginning of the charge period in which the application is approved, and it must be renewed annually.

Am I eligible for WaterSure?

To be eligible for the WaterSure Tariff your household must have a water meter installed or are waiting for a meter to be installed, be in receipt of a means tested benefit such as:

• - Working Tax Credit
• - Housing Benefit
• - Pension Credit, Universal Credit
• - Income Related Employment & Support Allowance or Income Support or Child Tax Credit (except for families in receipt of the family element only).

And have one or more of the following:

• - Have a large family in which there are 3 or more children under the age of 19, all living at the same property and for whom Child Benefit is being received.

Someone living at the property who has a verifiable medical condition requiring the use of extra water, these include:

• - Crohn’s Disease, Ulcerative Colitis, Varicose Ulceration, Abdominal Stomas
• - Incontinence
• - Skin Conditions that cause weeping/ desquamation (Eczema, Psoriasis, Xerosis etc)
• - Renal Failure requiring At-Home Dialysis (except where the Health Authority has contributed to water costs)

OR any other medical conditions that have been diagnosed by a medical practitioner, that requires the use of substantial amounts of water.

Please send your completed application with your supporting documents to:
County Water Ltd, 52 Camp Road, Heyford Park,Bicester, OX25 5HD

Priority Services Register

Our Priority Services Register is a free service that can help us make sure we’re giving you the right support and the best service possible.